thinking/critical

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Distilling customer relationship publishing into one simple blog post
 
 

I read dozens of business books and articles every month, and I look for common threads between them. Not surprisingly, I find more common thought than innovative or divergent thought in business theory. In general that’s good, because it means that ideas are being tested for practical [...]

People are getting all wrapped up in social media, thinking social media is the point. Social media is just a delivery device – a delivery device that any junior high school student can master. Marketing is the point, and content is the requirement.

A depressed economy takes existing conditions and magnifies them. It’s like stop-action photography. The bad business decisions we make that would normally unfold over years, instead unravel in a year, a quarter, or even a month. This is how we explain some organizations in every industry thriving while their competitors contract and fail.

In the 1960s Marshall McLuhan – the modern media world’s most prescient cultural forecaster – said “we are always living way ahead of our thinking.” This article examines how that truth influences most business failure to successfully market products to customers.

Without the support of wild growth based on expansion, we must return to offering things of inherent, comparative value. Relationships are once again essential to business success. Relationships within the business, and relationships with the customers, vendors, and communities the business depends on. But has our understanding of relationship become superficial?

Worried about wasting advertising dollars on substandard promotional efforts? Don’t lose sleep over designing your next advertisement or marketing campaign. These eight simple steps will make the process of writing effective copy and creating strong graphic design much easier.

Remember the book – and the saying – the medium is the message? Marshall McLuhan, author of the saying and of the 1964 book of the same name, theorized that every message is not only influenced, but defined, by the medium by which the message is delivered. McLuhan died in 1980, before any of these new digital marketing mediums were possible, let alone conceived of. Yet his work is as relevant today as it was back when he was worried about the ultimate social impact of the television. McLuhan argued that at the intelligent, rational levels of perception, human beings take a message and consider its content carefully. However, at the empirical – experiential – level of consciousness, the medium itself is the message.